Regional Reach, Local Languages
Serve customers across ASEAN with English plus Bahasa Indonesia, Malay, Thai, Vietnamese and more, supported by time-zone aligned teams.
Contact Centre • WhatsApp • Back-Office
Southeast Asia Contact Centre, WhatsApp and Back-Office
Build a scalable, multilingual support operation across Southeast Asia without the fixed overheads. QY Venture designs and runs contact centres, WhatsApp Business, email and voice support, plus back-office processing you can trust. We align to your SLAs, systems and data policies, and can support specialised workflows, including insurance programme administration with appropriately licensed insurers, brokers and programme partners.
Business outcomes
Designed around your community and commercial goals
Omnichannel, WhatsApp-First
Set up and manage WhatsApp Business, voice, email and live chat with unified workflows, SLAs and reporting.
Operational Quality & Compliance
SOP-driven delivery, QA, training and data handling aligned to PDPA/GDPR and your security requirements.
Flexible Capacity & Clear Costs
Right-size teams with elastic resourcing, predictable pricing models and transparent performance metrics.
Our approach
From concept to execution
Discovery & Scope
Map volumes, channels, languages, workflows, KPIs and compliance needs.
Solution Design
Propose staffing model, playbooks, QA, tech stack and SLAs; integrate with your systems.
Pilot & Launch
Recruit, train and soft-launch; calibrate scripts, workflows and reporting before full ramp.
Operate & Optimise
Run daily operations, monitor quality, enhance processes and scale capacity as needs evolve.
Frequently asked questions
What businesses need to know
Which channels and hours do you support?
We handle WhatsApp Business, voice, email and live chat. Coverage ranges from business hours to 24/7 based on your requirements and agreed staffing.
Can you integrate with our systems?
Yes. We work with common CRMs and helpdesks, and coordinate WhatsApp Business via approved providers. We can also set up a light-weight stack if you prefer.
How do you handle data protection and compliance?
Operations are aligned to PDPA/GDPR with role-based access, least-privilege controls, secure file transfer and audit trails. We follow your security policies and NDAs.
Do you support specialised back-office tasks?
Yes. We document SOPs and train dedicated teams for KYC, order management, content moderation and policy/admin workflows. For insurance-related tasks, we work with appropriately licensed insurers, brokers and programme partners.
Insurance products are underwritten and distributed through appropriately licensed insurers, brokers and programme partners. QY Venture's role depends on the structure and regulatory requirements of each programme.
Plan your SEA support operation
Share your volumes, channels, languages and KPIs. We’ll revert with a tailored outsourcing proposal, commercials and timelines. Submit an enquiry to get started.
Start a discussion